Eldorado Gems
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About Us

Eldorado Gems is a one of the oldest and trustworthy jewelry wholesale companies, with experience stretching three generations deep.  We specialize in highest quality stones and jewelry merchandize, and we proudly stand by our products.
 Our customers benefit from unbeatable prices, unsurpassed quality, and reliable service.  Our mission is to offer you the best possible virtual shopping experience with the astounding selection of gems, fashion jewelry, and unique designer collections.
We offer a wide selection of gifts for any occasion, including rings, bracelets,  necklaces, earrings, religious symbols, watches, and body jewelry that has grown in popularity over the past years. We also feature loose diamonds in a variety of cuts, colors, clarity, and size, allowing you to match the stone exactly to the right ring, necklace, etc.
We take pride in our work, and your satisfaction is our top priority.  In order to assure the quality of our service, we offer:

•    30 days money back guarantee no questions ask;
•    Free sizing for most of the rings, unless its restricted by a specific design (it will be indicated in the item description);
•    Free Appraisal with each purchase.

“Eldorado Gems” takes great pride in the quality and workmanship of all our products and we pledge to deliver you the best possible merchandize at the unbeatable price.

Payment Methods:
We accept payment through Credit Cards, PayPal, Google Checkout, Money Order, or Money/Wire Transfers. We expect all payments to be made within 7 days of purchase.
New York residents are subject to 8.65% sales tax.

Domestic shipping:
-    We are pleased to offer FREE shipping service with Signature Confirmation on All Orders.
-    Insurance is included with all shipments at no extra charge.
-    We ship within 3-5 business days after receiving payment. Your package should arrive within 5-7 business days.
-    All “Eldorado Gems” jewels are shipped in a ready to wrap elegant gift box. Please note: we will only ship to a Confirmed PayPal addresses.
For Special Delivery option such as expedited or overnight delivery, please contact us at orders@eldoradogems.com for rates.

International shipping:
International buyers please contact us at orders@eldoragogems.com for international shipping rates. All duties and custom fees for international shipments are the responsibility of the customer (buyer).
Return policy:
-    Customer satisfaction is our #1 priority!
-    100% satisfaction guaranteed.
-    Every item is carefully inspected before shipment to ensure you are receiving your merchandise in perfect condition. Please contact us immediately if there are any problems with your order.
-    If you are not satisfied with your purchase for any reason, you can return the item for a full refund or an exchange, no question asked.
-    We offer 30 days return policy from the day you receive the item with no restocking fee (with the exception of items that need to be resized.)
-    Please contact us at orders@eldoradogems.com before returning the items and we’ll issue you a Return Authorization Number.
-    All items must be returned in their original condition. Items that were resized by customer or modified in any way by customer cannot be returned.
-    Shipping and handling fees are not refundable.

Contact Us:
We want to make your buying experience as smooth as possible. For any questions or comments please contact us at support@eldoradogems.com or by “ask seller a question” option and our customer service representative will contact you within 24 hours. 
Your feedback will help us to continue improving our service. Do not hesitate to ask questions. Bring them all. We will not only gladly answer any of your questions, but it will give us a better understanding of how we should present our items in a future. Let us repeat again: Your 100% satisfaction is our #1 priority!

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