Eldorado Gems
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Return Policy

  • Customer satisfaction is our #1 priority! 100% satisfaction guaranteed.
  • Every item is carefully inspected before shipment to ensure you are receiving your merchandise in perfect condition. Please contact us immediately if there are any problems with your order.
  • If you are not satisfied with your purchase for any reason, you can return the item for a full refund or an exchange, no question asked.
  • We offer 30 days return policy from the day you receive the item with no restocking fee (with the exception of items that need to be resized.)
  • Please contact us at service@eldoradogems.com before returning the items and we’ll issue you a Return Authorization Number.
  • All items must be returned in their original condition.
  • Items that were resized by customer or modified in any way by customer cannot be returned.
  • Special and Custom Orders are not returnable.
  • Shipping and handling fees are not refundable.
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